Business Office Manager

BUSINESS OFFICE MANAGER 

Affinity Hospice is actively looking for a Business Office Manager who is passionate about exceptional care for our hospice patients. We are one of the fastest growing, privately held hospice organizations in the country. We are passionate about patient and family care. We believe the care we provide truly matters. This is an excellent opportunity to join a nationally recognized team. 

Position Summary

The Business Office Manager is responsible for coordinating all office activities including: medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls, and maintaining sufficient office supplies. The Business Office Manager reports to the Executive Director and assists with education and training agency staff and serve as a supervisor to non-clinical staff. The Business Office Manager will manage the following: direct patient expenditures coordination, employee time sheets, personnel records, staffing, payroll, and support staff functions as well as serve as a billing liaison.

1. Paid 4 PTO weeks in the first year. 
2. Paid Mileage
3. Health and Dental Insurance
4. Employee Assistance Program
5.  Internal Company Advancement
6. Free end of life training 
7. Tuition reimbursement for qualified team members.
8. 401K

Business Office Manager - Job Functions

• Maintains accurate up to date clinical records in accordance with regulations of Medicare and the Policy and Procedure Manual
• Communicates effectively on the telephone with patients, families and staff
• Welcomes and assists all guests
• Manages incoming, outgoing and interoffice mail
• Performs typing, faxing, and coping tasks as requested for various staff persons
• Manages data for billing - ensuring payroll/billing errors are corrected timely and information is submitted to corporate as necessary 
• Orders and maintains accurate records of medical equipment and supplies
• Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Executive Director, Clinical Director and/or Administrator
• Responsible for gathering and recording staff members DSRs, tracks admission, discharge, certification and re-certification dates on all patients
• Responsible for assisting with audits of patient information
• Maintains accurate mailing lists of associates; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office
• Performs other necessary functions/duties as assigned by the Program Director and/or Administrator
• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Clinical Director and/or Administrator
• Responsible for timeliness and accuracy in the billing and payroll process through direct involvement, direction of delegated office personnel and coordination with Executive Director/Branch Director.
• Monitors agency data processing functions according to company policy and procedures, code of conduct and state/federal requirements
• Responsible for facilitating orientation of all staff.
• Responsible for the education and training of direct support staff to ensure their knowledge of agency business operations, billing, payroll and software procedures
• Responsible for supervision of agency non-clinical personnel including performance management, recruitment, retention and staffing
• Assures that all personnel files are current and organized according to state and LCAH policy and procedures
• Acts as a liaison between the agency and Corporate Human Resources department and consults on issues, projects and benefits
• Responsible for agency HR function and forms, including but not limited to: newly hired/transferred associates, FMLA, benefits, insurance programs, annual open enrollment, payroll issues and Kroll timely
• Responsible for verifying accuracy and processing AP invoices timely
• Manages parent and branch supplies & equipment process per company requirements

NOTE: This job description is not intended to be all-inclusive. Associate may perform other related duties as negotiated to meet the ongoing needs of the organization. *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Business Office Manager - Essential Qualifications

• Minimum of high school education; preferably with secretarial and computer background
• Basic knowledge of office machines Basic knowledge of telephone skills Aptitude or computer data entry and use of current software systems
• Must be able to move intermittently throughout the work day Using effective body mechanics, must be able to lift 20 lbs. floor to waist; lift 10 lbs. waist to shoulder; lift and carry 20 lbs. and push/pull 40 lbs.
• Must practice regular and dependable attendance per company policy and procedure
• Must be able to perform all functions of support staff in the agency and ensure non-clinical staff is cross trained
• Must be able to recruit, select, hire, orient, train, evaluate, counsel and supervise business office staff
• Must be able to ensure staff complies with and understands company policies and procedures

Business Office Manager - Specific Requirements

• Must have excellent verbal, written, and interpersonal communication skills
• Must be competent in standard Microsoft Office applications, email and internet
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must be able to interact professionally with the community
• Must be able and willing to take the lead in problem solving in work areas
• Must possess the ability to work harmoniously with professional and non-professional personnel
• Must be self-directed and possess leadership and supervisory skills
• Must understand and follow company policies and procedures
• Must have a valid driver's license and auto liability insurance with a vehicle in good working condition
• Must be able to multi task and accept additional duties as assigned